Blowing the Doors Off Customer Service
Customer service is expected for all industries, but I am committed to making it the be all and end all at Key Hyundai. I travel a lot for work, but recently had the chance for a little R&R with my husband and two gorgeous kids in Boston. A small snafu happened while we tried to juggle overtired kids and equally exhausted parents, is exactly the kind of customer service that[...]
Delivering My Key Hyundai FTC Complaints Message to CT Car Customers
A few months back, I was contacted by the FTC as one of a few car dealers nationwide cited for deceptive advertising: we did not having the appropriate disclaimer on two Key Hyundai YouTube videos that mirrored a now defunct tv campaign. They called it deceptive advertising, and without the disclaimer, they are absolutely right, and we were in 100% error and took immediate action to correct it. Took me[...]
Why You Should Service Your Car with Key Hyundai
Reasons why you should service your car with factory-authorized service at Key Hyundai of Milford or Key Hyundai of Manchester. Too often, customers think dealer rated service is a rip off, but I’m here to tell you not only is it not a rip-off, but at Key Hyundai it is an affordable, convenient way to keep your nicer, newer car in tip-top shape. Our service guys and gals at Key[...]
2012 Great Start for Connecticut Key Hyundai
Wowzee wow-wow. A brand new $2.5 million Key Hyundai facility in Vernon Connecticut to replace an old, tired, 1950s has-been duct-tape together building we’ve been selling, servicing and financing cars out of for 10 years. Woot! MORE Hyundai 40 mpgers and a sleek body design that has the cars almost selling themselves. Used car options second to done, and the financing to make it happen. Woot, woot! Our Milford dealership[...]
Key Hyundai Connecticut Employee Brag Fest
Jill Merriam takes a moment to brag a bit about the fabulous employees of Key Hyundai of Manchester and Key Hyundai of Milford. She doesn’t need to say much, because the customers do it for her!
Water, Food and Rest. Cars and Humans aren’t that Different
I had a really scary episode this weekend after taking a class at the gym. The class was called Peak Performance Training and it was hard workout. After the class, I was driving home and started getting tunnel vision. I am 41 and healthy so I’m not used to my body giving out on me. After about 15 minutes of it getting worse and worse, I asked my husband, Rob,[...]
Dirty Trick Free Zone: Episode #53- How to check your engine oil
[youtube=http://www.youtube.com/watch?v=ThiGfaJeBrM] In today’s episode of the Car Dealer Dirty Trick Free Zone I, Jill Merriam owner of Key Hyundai of Manchester and Key Hyundai of Milford, talk about the oil in your car. The oil is one of the most important componets to your vehicle and this is why it is important to check your oil and make sure you have the correct amount. In the video above one of[...]
Dirty Trick Free Zone: Episode #51- One way to imporve gas mileage
[youtube=http://www.youtube.com/watch?v=cDEypUXHknI] In today’s video of the Car Dealer Dirty Trick Free Zone I, Jill Merriam owner of Key Hyundai of Manchester and Key Hyundai of Milford, talk about one way to improve the gas mileage in your vehicle. Getting good gas mileage is becoming more and more important to car buyers and I like to lend my advice whenever I can about ways to improve the current gas mileage your[...]
Toyota Recall Winding Down is Good for Ct Hyundai Buyers
The fact that the government’s inspection of the Toyota recall has shown no major electronic programs is a positive for all new car dealer. As a Hyundai dealer in CT, we are supportive of this positive news. The reality is that a lot of the parts suppliers that supply Toyota with their parts supply other manufacturers too. A major recall by a competitor is not necessarily good news in the[...]
Dirty Trick Free Zone: Episode #44- Providing quality advice
[youtube=http://www.youtube.com/watch?v=oOtop_UZ_78] In today’s episode of the Car Dealer Dirty Trick Free Zone I, Jill Merriam owner of Key Hyundai of Manchester and Key Hyundai of Milford, talk about the importance of providing quality advice and offering my expertise. I have been around the car business my entire life and for this reason I often find the most frequent question people ask me is, ” I hope I’m not bothering you[...]
- Reading is Good Business for Car Dealers and Moms
- Exactly How a Car Dealer Values Your Trade in Vehicle
- Jill Merriam Key Hyundai Interviewed by Daughter about CCSU Award
- Why Low Price Guarantee is a Bad Idea When Buying a Car
- Blowing the Doors Off Customer Service
- Women in Business Excellence Award is…Me, Jill Merriam!
- Connecticut Car Dealer Proves You Can Be Nice in Business
- CT Car Customers at Hyundai of Milford and Key Hyundai of Vernon
- Key Hyundai Vernon Customer Complaint Turns FTC Positively Positive
- Key Hyundai Milford vs FTC video series planned
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