Jill Merriam Key Hyundai Blog

more, More, MORE! at Key Hyundai of Manchester

Key Hyundai Vernon Open for Business

That's a whole lotta Jill for the People!

The new building is going up right before our eyes, and all I can say is WOW.

We recently put up additional banners announcing how the new Key Hyundai of Manchester will bring MORE to the community: MORE Value,  MORE Service, MORE Solutions, MORE financing – MORE of what you need when looking to buy a nicer, newer car.

Selling Cars Out of Trailers at Key Hyundai of Manchester

It’s true, and despite a bit of ribbing from competitors, we are selling cars out of trailers. LOTS OF THEM.

We’re open for business, and if you stop in today, you’ll see the trailers are not only getting the job done, but getting it done in comfort. Here’s a peek inside: but you must check it out for yourself.

Key Hyundai Construction Coupons Hit the Mailbox and In Box!

If you are already a Manchester Key Hyundai customer, watch your mail: there’s MORE where that came from! MORE postcards containing valuable coupons are hitting the mail with discounts off your bestest deal and great savings on service as well. Watch that mailbox, and watch your inbox as well; Key Hyundai emails contain the same deals!

Key Hyundai reaching new heights on Rte 83 in Vernon, CT!

Stop by Route 83 on the Vernon / Manchester line and watch us grow. We’re proud to be growing in Manchester, and are doing so to bring the CT car buying public more value, more choice, more options!

Used Cars Are Nicer, Newer Cars at Key Hyundai Connecticut

used cars | Connecticut cars | reputable used car dealers |

Finding the perfect car for you at Key Hyundai

We’ve been selling cars like candy bars from our hustle & bustle Key Hyundai of Milford, and yes, it’s business full-steam ahead at we’re-open-for-business while under construction Key Hyundai of Manchester.

The Elantras and Sonatas are hot-hot-hot, and Accents are crazy popular as well. Can’t beat the 40 MPG, everybody loves the safety rating – everybody, that is, except Toyota and Honda (and Subaru and Chevy and Ford….), so doesn’t take much selling to sell those babies!

But here’s what you may not know: every used – I mean previously owned Key Certified vehicle on our lot is a nicer newer car to somebody, somewhere.

The skinny on buying a new, or gently used, or really, really used car:

While many, many Key Hyundai customers are looking for that award-winning Hyundai, many, many, many more are looking for a reliable, safe vehicle that gets them where they need to be at a cost that fits their wallet.

And those cars come in many shapes and sizes, and price tags and mileage. And so do customer wallets.

A nicer, newer car to somebody. Maybe. Or maybe not!

So a 100k odometer “winter-beater” that some may scoff their shoes at, is a nicer newer car to a customer that desperately needs to get to a job, school, or family member. Key Certified previously owned vehicles are the answer to so many, many customer dilemmas. We have the car to meet their need. And you can drive them confidently where you need to go.

A nicer newer car is in the eye of the beholder.

And while they look like different cars to different people, Key Hyundai certainly has the car to fit your needs; solve your automotive problem, and get you on your way. (and it won’t be in a Gremlin like this one…altho it is a nicer newer car to somebody!!)

Key Hyundai Revamps Customer Communication (and cuts the BS!)

Jill Merriam customer service matters

More Jill Merriam VIP customer service; less blah-blah-blah service!

An East Coast earthquake, then Hurricane Irene, then monstrous flooding, and now an absolute avalanche of VIP, reach-out customer communication every which way we can, from Connecticut’s Key Hyundai of Milford and Manchester!

Just got back from a WE-CAN-DO-THAT! two-day brainstorming session on staying-in-touch with our customers after they buy a car from Key Hyundai.

I know, I know: the sale is over, contracts signed, deal is done.

So why spend so many brain cells and hours and hours breaking the old-school auto-reply, for lack of better word – cow manure – way of contacting customers?

Because it’s just not me.

I’m Jill, the Dealer For The People and form letters just ain’t my style.

So we’re revamping the same ol’, same ol’ car dealership blah-blah-blah, and it may take some time, but get ready for a crisper, cleaner, VIP, concierge, fancy-pants, red-carpet treatment AFTER you buy from Key Hyundai.

I’m opting for a better, friendlier, more personal approach.

If a customer chooses Key Hyundai to buy a nicer, newer car, they’re making an investment in us, and we need to make an investment in them, and thank them continuously, long after they drive off the lot.

Too often, dealerships sell the car and are done.

But not us. Not Key Hyundai. No way, no how. We are better than that!

We have several systems in place to email, call, and write to customers, but man-oh-man, are they confusing and a bit discombobulated! They all sound the same: blah-blah-blah, and if I can’t figure it out, how can you all??

Key Hyundai Customer communication reinvented

Key Hyundai will NOT communicate like this!

So we’re having a “re-do.” A “do-over,” as kids on the playground say. As quickly as possible.

And instead of writing “what car dealerships are supposed to,” we’re dropping the auto-talk, auto-walk, and starting a face-to-face (kinda, sort-of, but not really) conversation.

No auto-car-buying-car-servicing mumbo-jumbo; no salesy promotional gibberish (although discounts and deals will most definitely be included), but real talk from a real person in a real voice. Mine. And my fabuloso Key Hyundai employees.

Key Hyundai is here for you: with a nicer newer car, with a Drive Worry Free Guarantee, and, soon, a reach-out-and-really-talk-to-the-customer VIP after-the-sale communication campaign.

Share your email and address and info with Key Hyundai. Follow us on Twitter and Like us on Facebook. Take a peek at YouTube. Cuz I’ve got lots of ideas that are just busting to get out!

Key Hyundai Still Standing Strong: The Aftermath of Hurricane Irene

Key Hyundai still standing on Rte 83 in Vernon / Manchester


That’s all I have to say, is Key Hyundai is very, very lucky indeed.

Our little state of Connecticut met Hurricane Irene head on, and much of the state didn’t fare so well. But Key Hyundai staff, family, facilities and – fingers crossed – most customers escaped with only minor damage and major inconvenience.

Nicole Ball photo credit, borrowed from MilfordPatch.com

But not all. Check out Milford Patch and see photos from residents living it. Here is the beach front area facing the usually tranquil Long Island Sound, only a few miles from Key Hyundai of Milford.


But here’s the good news: neighbors helping neighbors, businesses helping businesses, communities coming together to make the world right again.

Key Hyundai of Manchester New Construction Still Standing Strong in Vernon / Manchester!

Key Hyundai of Milford remains thankfully unscathed, and in Manchester, our construction stands strong! I was so relieved when I arrived to find the door open and frame still standing!