Jill Merriam Key Hyundai Blog

Buying new or used at Key Hyundai is Priority Experience

Key Hyundai and Customer Priority ExperienceYou can learn a lot about folks once you take the time to really listen.

If you’re buying a first car, a reliable used car for a recent high school graduate looking for a safe way to get to community college, or a brand spanking new Genesis to a high-flying business exec looking to impress clients, or a safe, 40 MPG sedan for a growing family, it pays to listen.

It’s what the customer is saying about their life that matters: their lifestyle, their problems, their ambitions and goals. Solution Providers at Key Hyundai listen, then figure out the best way to help them get what they need – no matter what it is.

We spent a lot of time talking all about this and more at the Hyundai Priority Experience meeting that involved every single person employed by Key Hyundai. We talked about customer core values, which are basically the same for all of us human beings, don’t you think?

Time, Honesty, Integrity, Respect, & Appreciation

I just have to share the outcome of the most awesome team meeting of all our Key Hyundai solution providers.

This meeting was a big deal: Hyundai corporate visited us to share their mission and vision with every member of our team. They presented the challenge to meet the customer’s needs, then Defy, Design, and Delight them beyond compare.

And guess what?

We are already doing just that! Just take a listen here, and I’ll give you a quick review!


Used Cars, New Cars: Key Hyundai Solution Providers Work in CT

I’m just so proud of my team at Key Hyundai, I have to give them a shout out right here. Every member of my team is committed to providing solutions regardless of whatever customers are asking for, and not simply pushing cars off the lot.

Providing Solutions to Connecticut Car Buyers!

Here’s just a few examples of the amazing team at Key Hyundai and how they help everyone in Connecticut (and beyond!) get into a nicer, newer car: new, used, previously owned. These folks are experts at listening, then finding the perfect solution to meet your needs.

Here’s the famous JC: who eats, lives, and breathes being a solution provider here at Key Hyundai!

And here’s Bubbles, our customer service guru Erin, who helps folks out before they even walk in the door. Isn’t she the best?!?

And don’t forget Connecticut’s best bass fisherman, and solution provider for all your automotive service needs, Ryan!

3 Tips To Get Better Gas Mileage Today

Courtesy of the great minds of Hartford Courant.com

Can you even believe it? The Gas Thing — AGAIN?

Gas is once again inching up past $4.00 a gallon here in our fine state of Connecticut. I heard on the news just this morning, that gas prices have gone up a penny a day for the past 18 days!

What’s a driver to do???

Today I’m sharing what my Key Hyundai service team taught me, so that your car can get better MPG and you can go further on a tank of cash.

Here are three simple, easy ways you can get better gas mileage today: it may not save you bundles, but these days, every penny counts.

And if you’re driving a real gas guzzler, think about trading it in. (Of course, I’d love it if you chose a Hyundai!) You may be quite surprised at what you can get for your trade, and just how much cash you can save at the pump by trading up today. Give us a call and we’ll chat about it!

Putting Some Disney Magic into the Car Business

key hyundai customer satisfaction

Bringing a little bit of Disney to Key Hyundai customers.

I just have to share an insight I have about how Disney is going to revolutionize the car business, and how we’re making that happen right here, right now at Key Hyundai.

Disney has the well-deserved reputation the happiest place on earth, and it’s obvious to everyone who has ever visited there.

What’s so remarkable about Disney is how everyone – and I do mean everyone – you run into is soooo, well, Disney! The thing is, they nurture and develop that behavior in their employees, and it shows.

Key Hyundai & Disney: Creating an On-Stage Performance for Customer Satisfaction

At Key Hyundai, we’re working on doing the same. Not the rides and lines and costumes, but we are dedicated to creating the Disney experience at every customer interaction.

Here’s how I plan to implement the Disney right here at Key Hyundai, and what it means for you.

Happy Birthday to My Mentor in the Car Business

It’s my Grandpa’s 95th birthday, and sure he’s my Grandpa, but he’s also a living, breathing 95 year old example of the American Dream!

My Grandpa was soooo poor …

Grandpa started with absolutely nothing and grew Merriam Motors into a success over 50 years ago, by teaching others to be kind, considerate and fair along the way. It worked then, and it’s working now in both Milford and Manchester, as well as Hartford, Fairfield, Derby and for the many CT car buyers looking for a new or used car to get them where they need to be.

Without him, his guidance, perseverance and love and support, Key Hyundai wouldn’t be the only Connecticut car dealer to provide solutions, and not pound customers with product. We’re not selling cars, not new, not used, we’re providing a solution to a problem a person might be facing, whether it’s getting to work, or family, or the doc. A means to get a nicer newer car to get to a nicer newer…job…experience…opportunity…adventure.

Here’s a little shout out to the man who inspires me every day to do the right thing, be kind, and provide solutions whenever I can to the problems folks face.