Jill Merriam Key Hyundai Blog

Why Clean Garbage Cans Matter in the Car Business

keycars.com customer service Have you ever cleaned – I mean really scrubbed clean – a garbage can until it could get an A++ on cleanliness?

Hi, it’s Jill Merriam Dealer For The People from Key Hyundai here, and I took a family vacation of a lifetime on a Disney Cruise where I saw this exact thing happen. Seriously: garbage can cleaning 101. An employee thoroughly scrubbing a trash can, and a check list to ensure it was cleaned to a level of excellence expected.

What does this tell me about customer service? It means every one of the Disney Cruise’s 1400 employees is committed to excellence, and will make every effort to make sure our needs are met.

At Key Hyundai, we continuously strive to provide solutions at every level of customer interaction, to make sure all your automotive and financing needs are met. We aim to live our mission and vision to provide solutions and not simply sell cars!

It was an unbelievable family vacation because of the attention to even the smallest customer experience. What company do you respect for their attention to the customer experience? I would love to hear about it at jillcares@keycars.com.

What is the Total Cost of Ownership for a Car?

www.keycars.comThere’s one aspect of car buying customers seldom consider, and yet it has the power to drain your wallet or add to your savings account more than any other aspect of a car purchase. Our Key Hyundai team wants you to consider all costs to make an informed decision, and this is a biggie whether you’re considering a brand new vehicle, or a Key certified used car with a few miles on it.

What is it?

Total Cost of Ownership of a vehicle. TCO.

Which means, in a nutshell, the long-term costs associated with owning a particular car. A fancy phrase which is what a car will cost you over that life of that vehicle.

There are several factors that add into the total cost of ownership, and great resources to find out exactly what it costs to own a specific car. Listen here while I explain exactly why this is so important:

We’d be happy to help you navigate the cost of ownership of your current car, compared to a nicer, newer car. (Brand spanking new, or new to you, buying a car is a huge purchase and Key Hyundai solution providers are happy to help you get the information you need to make a decision that is right for you!)

The Secret to Negotiating a Great Car Deal


Jill Merriam shares the auto industry secret to negotiate the best car deal!

What’s the best way to negotiate a new or used car deal?

That’s the #1 question I get as soon as people find out I’m the Connecticut car dealer woman from the radio: Jill Merriam, the Dealer For The People! “How can I get a great deal on a new or used car?”

They want the inside scoop on how to get the best deal, like it’s a big secret or something!

So I tell them, and they look at me in shock.

Sure there’s lots of research available on line for new and used car purchases, and many reputable sites to do your homework before you come in to buy a car. And don’t skimp on the homework, or knowing your credit rating, or making sure you only do business with a reputable dealer. This is vital to a successful purchase!

But here’s the secret sauce that will seal the deal when you want a nicer, newer car:


That’s seriously all there is to it. Do your homework, and be nice. Give it a try with any purchase, car, sandwich, furniture! You’ll be pleasantly surprised how quickly the opportunity will arise! Let me know how it works out for you: write me at jillcares@keycars.com!

Key Hyundai Star Automotive Solution Providers


Key Hyundai honors solution provider award winners going above and beyond for new and used car customers.

Key Hyundai of Connecticut’s mission to provide solutions to everyone looking for a nicer, newer car is evident throughout both Hyundai new and used car dealerships: Key Hyundai of Milford and Key Hyundai of Manchester.

Customers constantly refer friends and family to Key Hyundai thanks to the personal, one-on-one attention to each individual’s situation. (check us out on DealerRater.com and read for yourself!)

Jill Merriam, Dealer For The People is now honoring the Key Hyundai solution providers each month, for a job well done. Employees are nominated by their managers, and even other employees, for going above the customer’s expectations.

key hyundai of connecticut www.keycars.comCongratulations to our very special employees: Erin (Bubbles) Dempsey, Joey Vazquez, and Kevin Reyes – Key Hyundai’s first ever monthly Solution Provider Award winners. These star employees were honored at the monthly Key Hyundai meeting, and continue to be an inspiration to us all by helping Connecticut car customers get into a car they will love to drive and can afford to own.

We can’t be the #1 Hyundai dealer in Connecticut without outstanding solution providers living our Key Hyundai mission every day: “We pledge to be solution providers, not product pushers. We believe everyone deserves to drive a nicer, newer car, and we pledge to keep your car safe and fun to drive for as long as you wish to drive that vehicle.”