Jill Merriam Key Hyundai Blog

Customer service tips for car dealerships

Screen Shot 2015-05-20 at 2.28.54 PMHINT: Car dealers customer service starts with the employees, not the customers.

Connecticut’s new and used car dealer for the people Key Hyundai takes customer service seriously – very seriously.

Key Hyundai solution providers know to go above and beyond at each and every customer interaction, and it’s my job to help them do that.

Hi, it’s Jill Merriam, Dealer For The People, and we continuously educate our team on the how, when, and why to honor the customer experience above all else. Doesn’t matter if they’re “just looking” or have bought 10 cars from Key Hyundai: each and every person who walks through our doors or calls our solution provider help line (1-800-450-1422) is treated like the VIP they are.

Here’s how we do it.

More importantly, here’s why we do it.

Take a quick listen to my Nicer, Newer News video to learn how we focus each and every solution provider on the customer:

Do you have any suggestions on what we could do better? I’d love to hear them at jillcares@keycars.com. Because while we’re good, we can always do better!

First-rate customer service starts here

logo-RitzCarltonKey Hyundai, Connecticut’s new and used car dealership, and the Ritz-Carlton … goes together like peanut butter and jelly, don’t you think?

Seriously, after reading The New Gold Standard by Joseph Michelli , Key Hyundai’s new and used car dealership in Connecticut has more in common with first class customer service at the world-famous hotel than you might think.

Take a listen to my Dealer For The People Nicer, Newer News video, and let me explain why customer service starts with the team of employees dedicated to providing what the customers need:

You might think customer service is all about the customer, when in fact, first-class customer service starts with the employee.

Great customer service starts with developing a team of solution providers dedicated to helping people find what they need, when they need it, at the price they can afford.

What do you think? Have you had a wonderful or not-so-wonderful experience at Key Hyundai? I’d like to hear all about it at jillcares@keycars.com!

What car is safest for teens?

teenagersMay is prom time, graduation time, with many teenagers planning their summer jobs and active social lives that leads many to the same question:


What does your teen drive? Do you know the best car for the young drivers in your life? Whether it’s new, used, or a hand-me-down from great grandma, there are some safety features that you should know about in CT new and used cars before you let your teen drive away.

Hi, it’s Jill Merriam, Dealer For The People, and while my own kids are not driving yet, I can’t stop thinking about how to keep them safe when they are. If any Key Hyundai customers, or any CT drivers, have a teenager about to be licensed, or perhaps getting behind the wheel of your family car, or if you’re looking for a car for them, please take a listen.

This Nicer, Newer News video shares important information on the what kind of car is best for new, or teen drivers. Here is what you need to know:

While Key Hyundai solution providers can’t guarantee their safety, we do want to do whatever we can to help them become responsible, safe, smart drivers in the best vehicle possible.

If you have a teen driver in your home, we’d love to hear what tips and rules you share when they hit the road. Write me at jillcares@keycars.com and let me know your ideas!

What you need to know about safe brakes

Key Hyundai service departments Milford ManchesterDoesn’t matter what kind of car you drive, new, used, a Hyundai from the Dealer For The People, or a vehicle bought at another car dealership in Milford or Manchester or elsewhere in Connecticut. Everyone needs their brakes to be in tip-top shape for the life of their vehicle.

Replacing brakes is a necessary reality of driving, and yet there are things you can do right now to keep your brakes healthier longer.

At Key Hyundai, Dealer For The People, we all hate paying to get our brakes done, but it’s something we all agree must be done. Keeping a car’s brakes in tip-top-shape is something we all need to do to keep our families, friends and everyone on the roads safe.

There are simple things you can do to get more miles between brake jobs, and I’d love to share this with you. Here is my Nicer, Newer News video sharing simple tips you can do today to make sure your brakes are safer, longer.

We want you and yours to arrive safely whenever you drive your nicer, newer car. If you have any questions about brakes on your vehicle, just give our service solutions providers a call or stop by and we’d love to help.

If you have any questions about brakes or any part of your vehicle, write me at jillcares@keycars.com and I’ll get an answer for you!

Wishing you many safe and happy miles ahead!