Jill Merriam Key Hyundai Blog

Dirty Trick Free Zone: Episode #58 – Process and People are the Keys to Success

September 23, 2010


What is the key to success in life and in business?  What two things lead to the best possible customer satisfaction?  Through the years, I’ve figured out that they are people and process.  You have to have the right people “on the bus” and then you have to have clear processes that they follow.  When that happens, sales go up and customers are satisified.  I’ve been through the school of hard knocks in the car business and learned these lessons the hard way.  The reality is, the right people make all the difference.  The wrong people and you will not flourish.  I am always learning, though and I’d love to hear what you’re thoughts are on the key to business success.  Please add comments below. 

For more information on Key Hyundai, visit http://www.keycars.com or visit us at Key Hyundai of Manchester or Key Hyundai of Milford, Ct’s Hyundai dealer. 

My name is Jill Merriam and I am the dealer for the people.  I would love to hear back from you!

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