Jill Merriam Key Hyundai Blog

Flexibility is key for customer service at CT car dealership

July 27, 2020

The one thing COVID has taught local business (besides wear a mask, social distance, and wash your hands), is that we must evolve our customer service to meet the customers where they are at — wherever that may be.

Jill Merriam, Dealer For The People, and at Key Cars of Connecticut, we are doing exactly that. As quarantine ended and business reopened for face-to-face interaction, we learned quickly not everyone is comfortable face-to-face, not everyone is comfortable car shopping virtually, and that’s okay with us.

In this Nicer, Newer News video, learn how our business model adapted post-COVID, and how Key Cars solution providers are committed to providing the best customer service to you, whatever that may look like. Take a listen:

Key Cars has expanded our sales and service to meet the customer where they are most comfortable and will do so safely, consistently, and with patience and kindness. Always.How do you prefer to car shop? On-line, in person, or a combination of both? We’d love to hear what you think, and how your automotive needs are being met post-COVID. Email the Key Cars team at wecare@keycars.com and let us know what we’re doing right, what we’re doing wrong, and what you wish you could see at CT’s favorite car dealership!
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