Jill Merriam Key Hyundai Blog

Why automotive service advisors are unsung heroes

December 17, 2019

Service advisors – the people you see or talk to at Key Cars of Connecticut or any car dealership when making an appointment or describing what is going on with your vehicle.

These are the people who after consulting with the customer, then schedule an appointment with the actual service technicians (aka mechanics) who work on the actual vehicle to fix whatever is broken.

These amazing, patient solution providers work personally with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.

Tough work and we think these employees are the unsung heroes in the industry, often going above and beyond in sometimes difficult situations.

Jill Merriam, Dealer For The People at Key Cars, knows service advisors are certainly unsung heroes, and today she needs to sing loud and proud about one specific employee, Dustin Maynard. What makes him so special?

Introducing the incredible Dustin Maynard from Key Hyundai of Manchester

Listen to this Nicer, Newer News video to find out what service providers do, why their job is often difficult, and how Dustin rises to the occasion again and again. Take a quick listen:

Do you have a Dustin where you work? Or is there a certain employee in your travels that you think goes above and beyond? Tell us all about it at wecare@keycars.com — we love to learn what others are doing to earn your trust!

Thank you – we so appreciate you sharing your day with us, and all of us at Key Cars are grateful for your business and kindness.

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One Response to “Why automotive service advisors are unsung heroes”

  1. […] about tire pressure, call the auto service experts at Key Cars and put us to work for you. Our Key Cars service experts will make sure your car is safe and fun to drive, for as long as you wish to drive it — and check […]

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